Shipping policy

UVAYMA Shipping Policy

Effective Date: July 21, 2026

Thank you for shopping with UVAYMA. This Shipping Policy explains how orders placed through the UVAYMA website are processed, shipped and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and federal holidays.

Processing time is the time required to prepare, package and transfer an order to the shipping carrier. It is separate from the carrier’s estimated delivery time.

Processing may take longer during:

  • Product launches

  • Sales and promotional periods

  • Holidays

  • Severe weather

  • Unexpected inventory or fulfillment delays

You will receive a shipping confirmation email with tracking information after your order has been transferred to the carrier.

2. Shipping Destinations

UVAYMA currently ships to valid residential and commercial addresses within the United States.

We do not currently ship internationally. We also reserve the right to restrict shipping to certain states, territories, military addresses, P.O. boxes or other destinations based on carrier availability, product restrictions or operational limitations.

3. Shipping Rates

Available shipping methods and charges are displayed during checkout.

Shipping costs may be based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping speed

  • Order value

  • Carrier rates

Any free-shipping offer is subject to the conditions stated with the promotion. Unless otherwise stated, free shipping applies only to eligible orders shipped within the contiguous United States.

Shipping charges are nonrefundable after an order has shipped, except where required by law or where UVAYMA made an error.

4. Estimated Delivery Times

Most orders are expected to arrive within 2–7 business days after shipment, depending on the destination and selected shipping method.

Delivery dates displayed during checkout or provided by a carrier are estimates and are not guaranteed. Actual delivery may be affected by weather, carrier disruptions, holidays, regional service conditions or other circumstances outside UVAYMA’s reasonable control.

Purchasing expedited shipping shortens the estimated carrier transit time but does not eliminate order-processing time.

5. Shipping Delays

We make reasonable efforts to ship orders within the timeframe stated at checkout or in your order confirmation.

If we cannot ship your order within the promised timeframe, we may contact you with a revised shipping estimate and provide available options, which may include consenting to the delay or canceling the affected order for a refund.

Federal rules generally require online sellers to have a reasonable basis for advertised shipping timeframes. When no shipping timeframe is stated, the default federal timeframe is generally 30 days. If that timeframe cannot be met, the seller must offer the customer the choice to accept the delay or cancel for a refund. (Federal Trade Commission)

6. Tracking Information

When tracking is available, a tracking link will be sent to the email address or telephone number provided with your order.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

A shipping confirmation indicates that the order has been prepared for carrier delivery. It does not necessarily mean that the carrier’s tracking system will update immediately.

7. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the following carefully before submitting an order:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City, state and ZIP code

  • Email address

  • Telephone number

Contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

UVAYMA is not responsible for delays, failed deliveries or additional shipping charges caused by an inaccurate or incomplete address submitted by the customer.

8. Packages Returned to Sender

A package may be returned to UVAYMA because of:

  • An incorrect or incomplete address

  • An undeliverable location

  • Refusal of delivery

  • Failure to retrieve the package

  • Repeated unsuccessful delivery attempts

If an order is returned to us, we will contact you to determine whether the order should be reshipped or refunded.

Additional shipping charges may apply if reshipment is requested because of an incorrect address, refused delivery or failure to retrieve the package. Original shipping charges may not be refundable.

9. Lost or Missing Packages

If tracking has not updated for several business days or your package appears to be lost, contact us at shopuvayma@gmail.com with your order number.

We may ask you to:

  • Confirm the shipping address

  • Check with household members or neighbors

  • Check around the delivery location

  • Contact the carrier

  • Allow additional time for a delayed package

  • Complete a carrier claim or missing-package statement

UVAYMA will review the circumstances and work with the carrier when appropriate. Replacement or refund eligibility will be determined based on the tracking history, carrier investigation and circumstances of the order.

10. Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it:

  1. Check all entrances, porches, mail areas and secure package locations.

  2. Ask household members, building staff or neighbors whether they accepted it.

  3. Allow up to 48 hours, because some carriers mark packages as delivered shortly before final delivery.

  4. Contact the carrier using the tracking number.

  5. Contact UVAYMA if the package remains missing.

UVAYMA is not responsible for theft or loss occurring after confirmed delivery, but we will make reasonable efforts to help you investigate the delivery.

11. Damaged, Leaking or Incorrect Orders

Inspect your order promptly after delivery.

Contact us within seven days of delivery if your order:

  • Arrived damaged

  • Is leaking

  • Contains a broken bottle or dropper

  • Is missing an item

  • Contains the wrong item

  • Appears to have been opened or tampered with

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping box and packaging

  • A photograph of the shipping label

Keep the product and all packaging until we confirm that they may be discarded. Depending on the circumstances, we may offer a replacement, refund or other appropriate resolution.

Do not consume a product if its seal is broken, the bottle is damaged, the product is leaking or you reasonably suspect tampering.

12. Weather and Temperature Conditions

UVAYMA products may be exposed to changing temperatures while in transit.

Shipping carriers do not generally provide temperature-controlled delivery. Temporary changes in temperature, texture, color, separation or viscosity may occur during shipping.

After delivery:

  • Bring the package indoors promptly.

  • Store each product according to its label.

  • Keep products away from excessive heat, direct sunlight and freezing conditions.

  • Shake the product when instructed on the label.

Contact us before using a product if the bottle is damaged, the seal is compromised or the product appears unsafe.

13. Preorders and Backordered Items

Products identified as preorders or backorders will include an estimated shipping timeframe on the product page or during checkout.

If an order includes both available and preorder items, the order may ship together after all products are available unless otherwise stated. We may also divide an order into multiple shipments.

You will not be charged additional shipping solely because UVAYMA elects to divide an order into multiple packages.

14. Order Changes and Cancellations

Contact us as soon as possible if you need to cancel or modify an order.

We will make reasonable efforts to accommodate the request, but we cannot guarantee changes or cancellation once an order has:

  • Entered fulfillment

  • Been packaged

  • Had a shipping label created

  • Been transferred to the carrier

An order that has already shipped must be handled according to our Return and Refund Policy.

15. Multiple Shipments

Items from the same order may arrive in separate packages.

If your order is divided into multiple shipments, you may receive more than one shipping confirmation and tracking number.

16. Delivery Instructions

Delivery instructions submitted during checkout are shared with the carrier when supported. UVAYMA cannot guarantee that the carrier will follow special delivery instructions.

Requests involving gate codes, building access, secure placement or signature delivery should also be coordinated directly with the carrier when possible.

17. Product and Destination Restrictions

Some products may be unavailable for shipment to certain destinations because of legal requirements, carrier restrictions or operational limitations.

We reserve the right to decline or cancel an order that cannot legally or safely be shipped to the requested destination. If payment has already been collected, the affected amount will be refunded to the original payment method.

18. Contact Information

Questions about shipping or delivery may be directed to:

UVAYMA LLC
Email: shopuvayma@gmail.com
Mailing address: 6565 E. Thomas Rd. Unit 1076 Scottsdale, AZ 85251
Website: www.uvayma.com

Please include your order number when contacting us about an existing order.

19. Changes to This Policy

We may update this Shipping Policy periodically to reflect changes in our fulfillment practices, carriers, products or legal requirements.

The updated policy will be posted on this page with a revised effective date.

Before publishing, confirm the processing time, delivery estimate, support email, destinations and damage-reporting window match your actual operations. Shopify allows this policy to be entered under Settings → Policies and makes published store policies available during checkout. (help.shopify.com)